Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Shipping & Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
2. Product Questions
What size should I order?
When purchasing your HIITROPE, you can choose your preferred cable length based on the size guide on the product page. However, if you need further adjustments, our BODYHACKERZ Cable Cutters allow you to easily customize the size for a perfect fit. Here's the LINK for custom sizing
What makes HIITROPE different from other weighted jump ropes?
HIITROPE is designed for serious athletes, featuring a quick-release system, a revolute joint for smoother rotations, and high-quality materials that outperform standard weighted jump ropes. It allows for easy cable changes, durability, and maximum efficiency in every workout.
Is HIITROPE suitable for beginners?
Yes! HIITROPE is designed for all skill levels. Beginners can start with lighter cables and gradually increase weight as they build strength and technique. The customizable cable length ensures a perfect fit for every user.
Can I use HIITROPE for double unders?
Absolutely! HIITROPE’s smooth rotation system and balanced weight distribution make it ideal for double unders. For the best results, choose the lightest cable for speed and control.
What’s the best surface to use HIITROPE on?
For longevity, it’s best to use HIITROPE on smooth surfaces like rubber flooring, gym mats, or wooden floors. Rough surfaces like concrete or asphalt can wear down the cable faster, but replacements are available if needed.
Does HIITROPE come with a warranty?
Yes, HIITROPE comes with a 2-year warranty covering material and manufacturing defects. If you experience any issues, contact us with your order details, and we’ll be happy to assist you.
How do I care for this product?
Proper maintenance keeps your HIITROPE in top condition. Detailed care instructions are included in the instruction manual that comes with your product. Follow them to ensure durability and peak performance.
3. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping & returns policy for more details.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Shipping costs are calculated at checkout based on your location and selected shipping method. You’ll see the final shipping price before completing your order.
Do you ship to P.O. boxes?
We do not ship to P.O. boxes. Please provide a physical address at checkout to ensure successful delivery.
Our business hours are Monday through Friday from 9:00am to 5:00pm (GMT+2).
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our social media pages, contact page on our website, or email us at wecare@bodyhackerz.com
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