Shipping & Returns

Shipping & Refunds Policy

Bodyhackerz Ltd ("we" and "us") is the operator of (www.bodyhackerz.com)("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Title

Last updated: February 2025

Shipping Costs & Transit Times

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

Transit Times

Generally, orders shipped in Europe are in transit for 5 - 12 days.

We are currently shipping to the following Europe countries:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

NOTE: We are not responsible for shipping carrier delays.

24/7 Friendly
Support

Secure Online
Payment

Money-back

guarantee

General Terms

Stock Availability

We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Dispatch Time

Orders are usually dispatched within 1-2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, excepton national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Items Out Of Stock

In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

Parcels Damaged in Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Import Duties & Taxes

Sales tax has already been applied to the price of the goods as displayed on the website.

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, so please check these potential costs before placing an order with us.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Refunds Policy

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at wecare@bodyhackerz.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. (Bodyhackerz Ltd) will refund the value of the goods returned but will NOT refund the value of any shipping paid. If anything is unclear or you have more questions feel free to contact our customer support team (wecare@bodyhackerz.com).

Order Process

01.

Orders are processed in 1-2 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at wecare@bodyhackerz.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order value without transportation cost if an order is returned due to an incorrect address.

On The Gram

Follow us for more useful information